trainings
Our mission is to keep all of our service providers up to date on all HUD policy and best practices for homeless service providers or those in a support service role. This page will serve as an index of the trainings that we either provide via webinar, or those provided by our affiliations such as HUD, and Institute for Community Alliance (ICA).
2021 upcoming Trainings
September 30, 2021 9am – noon, 1-4 pm
Ryan Dowd is back! We have asked him to return with a variety of new topics. While the first session is directed for supervisors, everyone is welcome to attend. Registration will be done through Eventbrite.
As a reminder, the sessions are not recorded. Sign up will be first come, first served. Participants should have access to a camera, speaker, and microphone. Cost $75/person for BOS members and $100/person for non-BOS members. For BOS members, if your agency is registering 4+ people, the cost is $50/person.
Topics that will be covered include:
- Supervisor training – Tips for managing frontline staff who work directly with individuals experiencing homelessness. There is a special focus on how to coach them to deescalate conflict.
- Burnout – The science behind what burnout does to the brain and the research behind how organizations can prevent and reverse burnout with their staff.
- Service animals – Do you know the legal definition between a service animal vs. an emotional support animal vs. a pet? Do you know what you can legally ask and what you can’t? This training explains the two major laws that apply to most nonprofit organizations.
- Getting hit on by customers – How can you effectively stop the individuals you serve from sexually harassing you and your staff? This training offers a very practical step-by-step framework for addressing sexual harassment from clients.
- Prejudice comments – This training addresses how to handle prejudicial comments (sexist, racist, homophobic, etc.) from the clients of your organization. These situations are wildly complicated, so this training provides a myriad of strategies for people to choose from rather than a clunky one-size-fits all approach.
December 16, 2021 9am – noon, 1-4 pm
Ryan Dowd is back! We have asked him to conduct his core training and a few new add on sessions. Registration will be done through Eventbrite.
As a reminder, the sessions are not recorded. Sign up will be first come, first served. Participants should have access to a camera, speaker, and microphone. Cost $75/person for BOS members and $100/person for non-BOS members. For BOS members, if your agency is registering 4+ people, the cost is $50/person.
Topics that will be covered include:
Ryan Dowd is back! We have asked him to conduct his core training and a few new add on sessions. Registration will be done through Eventbrite.
As a reminder, the sessions are not recorded. Sign up will be first come, first served. Participants should have access to a camera, speaker, and microphone. Cost $75/person for BOS members and $100/person for non-BOS members. For BOS members, if your agency is registering 4+ people, the cost is $50/person.
Topics that will be covered include:
- Enforcing the rules with compassion and empathy – This is Ryan’s core training. It focuses on practical tools for deescalating and preventing conflict. It does so, though, within a framework of helping individuals to understand the psychology behind why this approach works best with individuals experiencing homelessness.
- Police – When should you call the police? When should you not? How should you call the police? What do you do when they arrive? What do you do if the officer is a jerk or won’t assist?
- Traumatic Brain Injury – TBI is very common in homeless populations (> 50%). It can have very specific (bad) effects on a person’s behavior. This training explains the neuroscience behind the problematic behavior as well as specific strategies for working with individuals suffering from TBI.
2021 Recorded Trainings
ADA Webinar:What Homeless Services Providers Need to Know about Serving People with Disabilities
Monica MurphyManaging Attorney, Disability Rights Wisconsin
Monica MurphyManaging Attorney, Disability Rights Wisconsin
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